You know you have an innovative culture when you see a constant stream of cost-effective innovations initiated and implemented by frontline teams to improve customer experience. These frontline teams know how to evaluate, prioritize and execute, with an eye toward ROI.
If employees can make most day-to-day decisions autonomously, your company will achieve greater velocity. Things don’t get bogged down in extended review/approval processes.
Employee engagement scores will be high, and attrition will be low. When employees believe they are making a difference and can see the results of their ideas, they are energized. Further, employees at all levels of the organization confirm they feel their ideas and opinions are welcomed and valued.
You can verify, via regular employee listening projects, whether they see any barriers to innovation. Fostering a culture of innovation is an ongoing process, with opportunities for continuous improvement.
